At Take No Time Upholstery, we want you to love your purchase. If for any reason you are not completely satisfied, our refund and return policy is here to make the process as smooth and transparent as possible.

1. Return Window

You may return eligible items within 60 days of delivery. Returns requested after this period will unfortunately not be accepted.

During special promotions or holidays, we may offer extended return periods, which will be clearly stated at the time of purchase.

2. Condition of Items

To qualify for a return, items must be:

  • Unused and in their original condition.

  • Free from damage (unless received in that condition).

  • Returned with all original packaging and accessories.

Non-returnable items include:

  • Custom-made or personalized furniture pieces.

  • Final sale or clearance items.

  • Items damaged due to misuse, neglect, or improper care.

3. Refund, Exchange, or Store Credit

Depending on your preference and the situation, we offer:

  • Full Refunds – issued to your original payment method once the item is received and inspected.

  • Exchanges – for size, material, or style adjustments (subject to availability).

  • Store Credit – if you’d prefer to apply the value toward another purchase.

4. How to Start a Return

To begin the return process, please contact our support team:
📧 Email: admin@takenotimeup.co.za
📞 Phone: +27 74 082 1312 / +27 83 411 6024

We will guide you through the steps and provide instructions for shipping the item back to us.

5. Shipping Costs

  • Customer Responsibility: Unless the return is due to a defective or damaged item, customers are responsible for return shipping costs.

  • Free Returns: If the item arrives damaged or incorrect, we will cover the return shipping fees in full.

6. Processing Time

Once we receive your returned item, please allow 5–7 business days for inspection and processing. Refunds typically appear in your account within 7–10 business days, depending on your bank or payment provider.

7. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery. We’ll arrange a replacement or full refund at no additional cost to you.

8. International Returns

For orders shipped outside South Africa:

  • Customers are responsible for return shipping and any applicable customs fees, import duties, or taxes.

  • Refunds will be processed once the item is received and cleared by customs.

9. Exceptions & Special Circumstances

  • Gifts: Refunds for items purchased as gifts can only be issued to the original purchaser. Exchanges or store credit may be offered to the gift recipient.

  • Custom Orders: Since these items are made to your specifications, they are only eligible for return if damaged or defective upon arrival.

10. Policy Updates

This refund and return policy may be updated from time to time. The latest version will always be available on our website.

✅ By shopping with Take No Time Upholstery, you agree to the terms of this Refund & Returns Policy.