Effective Date: 03 Aug 2025

 

Take No Time Upholstery (“Company”, “we”, “our”, or “us”) operates the website https://takenotimeup.co.za (“Website”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Website and services.

 

1. Who We Are

This Website is owned and operated by:

Take No Time Upholstery
2944 Rapoo Street, Reagile, Koster 0348, South Africa
Email: support@takenotimeup.co.za
Phone: +27 74 082 1312

2. What Personal Data We Collect and Why

We collect the following types of personal data:

  • Identity Information: Name, contact details (email, phone), and delivery address when you place an order or contact us.
  • Transactional Data: Purchase history, payment details (processed via secure third-party payment gateways).
  • Technical Data: IP address, browser type, device details, and cookies for site functionality and analytics.
  • Comments: When you leave comments, we collect the data you provide, plus your IP address and browser information to detect spam.
  • Media Uploads: If you upload images, please remove embedded location data (EXIF GPS). Other visitors may download and extract such information.
  • Contact Forms: Information submitted through contact forms is collected to respond to inquiries and provide customer service. We do not use this information for marketing unless you give consent.
  • Cookies: We use cookies to improve user experience, save login details, analyze traffic, and personalize content. You can manage cookies through your browser settings.

Legal basis for processing:
We process your data based on:

  • Your consent (e.g., newsletter subscription, marketing communication).
  • Contractual necessity (e.g., fulfilling orders).
  • Legitimate interests (e.g., website functionality, fraud prevention).
  • Compliance with legal obligations.

3. Analytics

We may use third-party analytics providers (such as Google Analytics) to help us understand how visitors interact with our Website. These tools may use cookies and collect anonymized data. For more details, refer to Google’s Privacy Policy: https://policies.google.com/privacy.

You may opt out of analytics tracking via your browser settings or tools such as Google Analytics Opt-out Browser Add-on.

 

4. Who We Share Your Data With

We only share your personal data with trusted third parties when necessary:

  • Payment Processors: To securely process transactions.
  • Shipping Providers: To deliver purchased items.
  • Analytics & Security Tools: To maintain and improve our Website.
  • Service Providers: Cloud hosting, backup, and technical support partners.

We do not sell or rent your data to third parties.

 

5. How Long We Retain Your Data

  • Comments: Indefinitely, unless requested otherwise, to recognize and approve follow-up comments.
  • Registered Accounts: User profile data is stored until the account is deleted.
  • Contact Form Entries: Retained for up to 12 months for customer service purposes.
  • Transactional Data: Retained for up to 7 years for tax and legal compliance.
  • Analytics Data: Retained for up to 26 months.

6. Your Rights Over Your Data

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal requirements).
  • Object to processing or request restriction of processing.
  • Withdraw consent at any time.
  • Request data portability.

To exercise your rights, contact us at support@takenotimeup.co.za.

7. International Data Transfers

If your data is transferred outside South Africa or the European Union, we ensure it is protected to equivalent data protection standards through secure agreements with our third-party providers.

 

8. How We Protect Your Data

We use technical and organizational measures to safeguard your data, including:

  • SSL encryption for secure transactions.
  • Restricted access to personal data.
  • Staff training on data protection.
  • Regular website security updates.

9. Data Breach Procedures

In the event of a data breach, we will:

  • Notify affected users within 72 hours (if required by law).
  • Inform relevant regulatory authorities.
  • Take corrective measures to secure our systems.

10. Third-Party Data Sources

We may receive data from third parties such as advertising networks, analytics providers, or business partners, but only when it is lawfully shared and relevant to providing our services.

 

11. Automated Decision-Making & Profiling

We do not use automated decision-making or profiling for marketing or customer management purposes.

 

12. Industry Regulatory Disclosure

As an upholstery and furniture services provider, we are not subject to additional industry-specific privacy regulations.

13. Contact Information

For privacy-related concerns, please contact:

Privacy Officer – Take No Time Upholstery
Email: support@takenotimeup.co.za
Phone: +27 74 082 1312
Address: 2944 Rapoo Street, Reagile, Koster 0348, South Africa